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In this paper, we propose a novel approach utilizing a professional Social network (Pro Social Network) and a new coordination protocol (CordiNet). Our motivation behind this article is to convince Small and Medium Enterprises managers that current organizations have chosen to use Enterprise 2.0 tools because these latter have demonstrated remarkable innovation as well as successful collaboration and collective intelligence. The particularity of our work is that is allows employer to share diagnosis and fault repair procedures on the basis of some modeling agents. In fact, each enterprise is represented by a container of agents to ensure a secured and confidential information exchange between intra employers, and a central main container to connect all enterprises’ containers for a social information exchange. Enterprise’s container consists of a Checker Enterprise Agent (ChEA), a Coordinator Enterprise Agent (CoEA) and a Search Enterprise Agent (SeEA). Whereas the central main container comprises its proper agents such as Selection Agent (SA), and a Supervisor Agent (SuA). JADE platform is used to allow agents to communicate and collaborate. The FIPA-ACL performatives have been extended for this purpose. We conduct some experiments to demonstrate the feasibility of our approach.
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